Inbound emails become structured tickets — categorized, prioritized, routed. In production: 85% auto-created.
from €2,500 · $2,900 — plus a monthly maintenance fee. A free intro call tells you which package this falls in.
The problem
All day, a person opens messages and creates tickets by hand. That's the job.
The same request lands in different queues depending on who triages it.
The order confirmation was in the third email of the thread. Nobody filed it.
How you buy it
No day rates, no open-ended retainers. Three packages — Spinner, Bottlenose, Orca — and one call that tells you which one this is.
free, 30 minutes
We walk through the process together and the request lands in Spinner, Bottlenose or Orca. The line is simple: is the process critical, and is there anything to build to connect it?
Spinner from €2,500 · $2,900
As a Spinner you get this workflow running on your own AI workspace in days, on the tools you already use. As a Bottlenose (from €5,000 · $5,900) we also build what's missing — an MCP connector, a database, a monitoring dashboard — and your people approve the critical steps.
+ €200–300/month on a Spinner
A monthly fee on top of the build, standard on every package: our maintenance agent keeps the automation running. Prefer to own it? We train your team instead, you skip the fee and run it yourself.
Scope
Every inbound email read, classified and turned into a ticket in your helpdesk — with the right fields filled.
Urgent, angry, VIP or legal — flagged and routed to a person immediately.
You see what the automation did, skipped, and why.
Your accounts, your data — nothing moves in with us.
We stay on until it runs without us.
Need more than one workflow? Customer Support Automation covers the whole area — a bundle of builds is a Bottlenose. See pricing & packages.
Start here · free
Start with the free AI Audit — 5 minutes, and you'll know how AI-ready you are and what to automate first.
Proof
Email-to-Ticket Automation
Other builds in Customer Support Automation
If AI isn't worth it on this flow, we tell you that on the call — it costs you 30 minutes, not a budget.