AI agents that triage, route, and escalate internal requests. The same engine that runs our customers' support runs yours internally.
The problem
Customer support gets tooling and headcount. The internal helpdesk gets a shared inbox.
Password resets, access requests, “my laptop won’t…” — the same twenty requests every week.
Onboarding, badges, expenses — scattered, with no queue and no record.
Your most expensive people read tickets to decide who should read them.
What it does
Every request is read, classified, and turned into a structured ticket.
Repetitive requests get resolved; the rest go to the right person with context.
Anything ambiguous, urgent, or sensitive goes to a human, flagged.
Realistic target on the ticket/email channel — measured, not promised. If the audit says your mix lands lower, we tell you before you sign.
Scope
Every build lands in one of three packages — Spinner from €2,500 · $2,900, Bottlenose from €5,000 · $5,900, Orca on request. See pricing.
Scoped on IT helpdesk, HR and facilities.
In production, on your systems.
What the agents resolved, routed and escalated — and why.
We stay on after go-live until it runs without us.
Your accounts, your systems — internal requests never leave.
Start here · free
Start with the free AI Audit — 5 minutes, and you'll know how AI-ready you are and what to automate first.
Case studies
This package is the support engine pointed inward. The build below runs it on an external queue today.
Customer Support Automation — same engine
If your bottleneck is the external queue, start there.
A free 30-minute intro call: you tell us how requests flow, we tell you which package fits.